FAQ


Frequently Asked Questions (FAQ)

When can I expect to receive my order?

If you place your order before 10:00 PM EST, we will begin processing it on the same business day where possible.

Orders are typically processed within:

Processing Time:
1–2 business days

Estimated Delivery Time:
5–8 business days

Total Estimated Delivery Time:
6–10 business days

Once your order has been dispatched, you will receive a confirmation email including your tracking information so you can follow your package at any time.

Which countries do you deliver to and what are the shipping costs?

We currently deliver throughout the United States.

We offer:

Free Standard Shipping on all orders with no minimum spend required.

Orders are shipped using Delivered Duty Paid (DDP) shipping whenever applicable. This means any applicable import charges and duties are handled before delivery and customers will not be charged additional fees upon arrival.

My delivery is taking longer than expected. What should I do?

While we aim to deliver all orders within the estimated delivery timeframe, delays can occasionally occur due to circumstances outside our control, including:

  • Customs processing
  • Public holidays
  • Severe weather conditions
  • Peak seasonal periods
  • Courier delays

If your order has not arrived within the estimated delivery period, please allow an additional 3 business days before contacting customer support.

For assistance please contact:

Email: info@solenoria.com

I would like to return an item. What should I do?

If you wish to return an item, please contact us within 30 days of delivery at:

Email: info@solenoria.com

Returns are processed through our returns centre in Shenzhen, China.

Returned products must:

  • Be unused
  • Be undamaged
  • Include original tags
  • Include original packaging

For change-of-mind returns, customers are responsible for return shipping costs.

If an item is received damaged, defective, or incorrect, please contact us immediately so we can provide an appropriate solution.

Once your return has been received and inspected, approved refunds will be issued to the original payment method within up to 10 business days.

What payment methods do you accept?

We currently accept secure payment methods including:

  • Visa
  • Mastercard
  • American Express
  • Maestro
  • Apple Pay

Company Information

Company Name: Stylus US LLC

Trade Name: Solenoria

Registered Company Address:
8, The Green, Suite A
Dover, Delaware 19901
United States of America

Orders are fulfilled and shipped from our logistics and warehouse facility in:

Shenzhen KuaiKua Technology Co., Ltd.
Room B104, Kaicheng High-Tech Park
No. 11 Jiali Road, Dalang Street
Longhua District
Shenzhen, Guangdong Province 518109 China

Customer Support

Email: info@solenoria.com

Phone: +1 929 567 4519 (English customer support available)

Customer Service Hours:
Monday – Friday
09:00 AM – 05:00 PM (EST)

We aim to respond within 1 business day.