Return & Refund Policy

At Solenoria (operated by Stylus US LLC), customer satisfaction is important to us. If you're not completely satisfied with your purchase, you may return eligible items in accordance with the policy below.

Return Eligibility

You may return most items within 30 days of delivery, provided that:

The item is unused, unworn, and in its original condition.
All original tags, labels, and packaging are included.
The item shows no signs of wear, washing, damage, or alteration.

We reserve the right to refuse returns that do not meet these conditions.

How to Start a Return

To request a return, please contact our customer support team before sending your item.

Email: info@solenoria.com

Please do not return items without contacting us first, as we will provide the appropriate return instructions and return address after reviewing your request.

Return Shipping

Customers are responsible for return shipping costs for change-of-mind returns.

Please note:

Returns are processed through one of our authorized international return centres.
Depending on your location and the product purchased, your return may be directed to our international processing facility, including our returns centre in China.
International return shipping costs may be higher than domestic shipping costs.
Return shipping costs are non-refundable.

Before returning an item, we encourage you to contact our support team. In many cases, we may be able to provide an alternative solution without requiring an international return.

Incorrect, Defective or Damaged Items

If you receive:

A damaged item
A defective item
An incorrect item

Please contact us within 48 hours of delivery and include photos whenever possible.

If the issue is confirmed, we will provide an appropriate solution, which may include:

A replacement
A full refund
Return shipping assistance where applicable

If the issue was caused by our error, you will not be responsible for any return shipping costs.

Non-Returnable Items

The following items cannot be returned:

Personalized or custom-made products
Perishable goods
Items returned more than 30 days after delivery
Products that are not in their original condition
Products damaged through misuse or improper handling

Exchanges

We do not currently offer direct exchanges.

If you would like a different size, colour, or style, simply return the eligible item and place a new order through our website.

Order Cancellation

Orders may be cancelled within 24 hours of purchase.

Once an order has entered processing or has been dispatched, cancellation is no longer possible and our standard return policy will apply.

Refund Processing

Once your returned item has been received and inspected:

Refunds will be issued to your original payment method.
No restocking fees apply.
Approved refunds are typically processed within 10 business days.
Your bank or payment provider may require additional processing time before the funds appear in your account.