Shipping Policy

At Solenoria (operated by Stylus US LLC), we are committed to providing a smooth and reliable shipping experience.

Order Processing

Order Cut-Off Time
10:00 PM (EST)

Orders placed before the daily cut-off time are typically processed within:

Processing Time
1–2 business days (Monday–Friday)

Orders placed after the cut-off time will begin processing on the next business day.

Delivery Information

Estimated Delivery Time
5–8 business days (Monday–Friday)

Total Estimated Delivery Time
6–10 business days

Delivery times are estimates and may vary during holidays, peak periods, severe weather, or other circumstances outside our control.

Shipping

To provide fast and reliable delivery, orders are fulfilled through our international logistics network and trusted fulfilment partners.

Once dispatched, your parcel is handed over to a local carrier for final delivery.

Shipping Costs

We currently offer:

Free Standard Shipping on all orders.

No additional shipping fees apply.

Shipping Carriers

Depending on your location, your order may be delivered by one of our trusted shipping partners, including:

  • UPS
  • USPS
  • FedEx
  • DHL
  • YunExpress
  • Local postal carriers

Carrier selection varies based on destination and availability.

Tracking Information

Once your order has been shipped, you'll receive a confirmation email with your tracking number.

Please allow up to 48 hours for tracking information to become active.

Customs & Import Charges

International shipments may be subject to customs procedures depending on local regulations.

Any applicable duties, taxes, or import fees remain the responsibility of the customer unless otherwise stated at checkout.

Delivery Issues

If your order:

  • Arrives damaged
  • Arrives incomplete
  • Has not arrived within the estimated delivery timeframe

Please contact us as soon as possible. Our support team will gladly help resolve the issue.

We recommend reporting delivery issues within 48 hours of receiving your order.

Returns

If you're not completely satisfied with your purchase, you may request a return within 30 days of delivery.

Return shipping costs for unwanted items are the responsibility of the customer.

Please see our Returns & Refund Policy for full details.

Contact Information

Company Name
Stylus US LLC

Trade Name
Solenoria

Customer Support
Email: info@solenoria.com

Customer Service Hours
Monday – Friday
9:00 AM – 5:00 PM (EST)

We aim to respond within 1 business day.