PAYMENT POLICY

At Solenoria, we want every checkout to feel simple, secure, and transparent. This Payment Policy explains the payment methods available on our store and how payments, failed transactions, and refunds are handled.

Accepted Payment Methods

Solenoria accepts major payment methods available at checkout, which may include:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay
  • Other payment methods displayed at checkout

Available payment options may vary depending on your device, location, and payment provider.

All prices on our U.S. storefront are displayed in U.S. Dollars (USD) unless otherwise indicated.

Safe & Secure Payments

Your payment security is important to us.

Payments made through Solenoria are processed using secure payment technology and encrypted connections designed to protect your personal and financial information.

Payment processing is handled through Whop Payments and its authorized payment infrastructure. Solenoria does not directly store your complete credit or debit card details on our servers.

We take reasonable measures to provide a safe and secure checkout experience from the moment you place your order.

When Will I Be Charged?

Payment is collected when you complete your purchase.

After your payment has been successfully processed, an order confirmation will be sent to the email address provided during checkout.

In some cases, payment confirmation and order synchronization may take a short amount of additional processing time.

Please make sure the email address entered during checkout is correct so you can receive your order confirmation and subsequent shipping updates.

Payment Authorization

For your protection, certain transactions may be subject to additional verification or authorization by your bank, card issuer, or payment provider.

If authorization cannot be completed, your order may not be successfully processed.

Solenoria reserves the right to review or cancel transactions where fraud, unauthorized payment activity, or incorrect payment information is reasonably suspected.

Having Trouble With Your Payment?

If your payment is declined, don't worry. In many cases, the issue can be resolved quickly.

We recommend:

  • Checking that your card details were entered correctly
  • Confirming that your billing information matches your payment method
  • Making sure sufficient funds or credit are available
  • Checking with your bank for any security restrictions
  • Trying another available payment method

If you're still unable to complete your order, our Customer Care team will be happy to assist.

Payment Privacy

We only use payment and transaction information as reasonably necessary to:

  • Process your purchase
  • Confirm your order
  • Prevent fraudulent transactions
  • Process eligible refunds
  • Meet applicable accounting and legal requirements

For more information about how Solenoria handles personal information, please review our Privacy Policy.

Refunds

Approved refunds are returned to the original payment method used to place the order.

Once an eligible refund has been approved, we aim to process it within 10 business days.

Please note that your bank, card issuer, or payment provider may require additional processing time before the refunded amount appears in your account.

For eligibility requirements and complete return information, please review our Return & Refund Policy.

Currency

Prices displayed on our U.S. storefront are shown in USD ($).

If you use a payment method or account denominated in another currency, your bank or payment provider may apply its own currency conversion rate or associated fees. These charges are determined by your financial institution and are outside Solenoria's control.

Questions About a Payment?

If you have a question about a charge, refund, or payment associated with your order, please contact our Customer Care team before initiating a dispute with your payment provider. We'll be happy to review the transaction and help resolve your concern.

Solenoria
Operated by Stylus US LLC

Email: info@solenoria.com

Customer Care Hours
Monday – Friday: 9AM – 6PM EST
Saturday – Sunday: 10AM – 5PM EST

We aim to respond as quickly as possible during our customer service hours.